FAQs

General Information

What are your opening hours?

Our standard opening hours are 9am-4pm Mon-Fri & Sundays. Saturday we are open from 9am-5pm. Please check our socials or website for updates on holiday or special event hours.

We’re located at 3/21 Karoonda Close, Rathmines, Lake Macquarie.

Yes, we have on-site parking available. If onsite parking is full, there is plenty of street parking spots available throughout the week and on weekends.

Yes, walk-in entry is welcome on weekdays and weekends however we recommend booking during busy times such as school holidays. Parties and events do need to be booked in advance. 

Our play equipment is designed for children aged 0–6 years, with a dedicated toddler/baby play space for the littlest Pixies.

Yes, our space is pram and wheelchair friendly.

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Entry & Pricing

How much is entry?

Our entry prices are listed here. Adults and babies under 6 months enter free.

Yes! We offer discounted entry for siblings and multi-pass options for regular visitors.

No, entry is only for children who are playing. Adults are free.

Yes, we have [10-pass & membership] options that give you great savings.

Play Area & Safety

Do children need to wear socks?

Yes, socks are required for both children and adults in the play area. If you forget, don’t worry – socks are available for purchase at the counter.

Yes, parents are welcome to assist their children in the play areas.

We keep an eye on things, but parents/guardians are responsible for actively supervising their children at all times.

We take cleanliness seriously! Our play equipment and café areas are cleaned daily, with regular sanitising throughout the day.

Food & Drink

Can I bring my own food or drinks?

Outside food and drinks aren’t permitted, except for baby food or water bottles. We have a café with delicious coffee, healthy snacks, and our frozen yogurt station for you to enjoy.

Yes! We offer gluten-free, dairy-free, and vegetarian options. Please let our staff know about any allergies so we can assist.

Yes, you will need to bring your own birthday cake if booking our party room. We do not provide catering, it is a BYO.

Parties & Private Hire

Do you host birthday parties?

Yes! We have fun party packages available that include use of our private function room and play area. Visit here.

Our party packages include exclusive use of our upstairs party room, play access, and staff to help serve snacks, coffee, and frozen yogurt.

Yes, the room is already very fun without decorations, however BYO decorations are always encouraged base on the birthday party theme/style. We just ask that no confetti, glitter, or pinatas are used.

Yes, the party room is BYO- please arrange your own party food for the party room.

Yes! The whole café can be hired for private events. Contact us for available times and pricing.

Workshops & Extras

What are your sensory play workshops?

Our sensory play workshops are fun, hands-on sessions designed for babies and toddlers to explore textures, sounds, and creativity in a safe environment. To book a trial session press here.

You can book online through our website or by speaking with our staff in store.

Policies

Do you have a cancellation/refund policy?

Yes, we have a flexible cancellation policy for parties and workshops. Please see our booking page for details.

Yes! Since we’re indoors, rain or shine, the fun continues.

We keep lost property items for two weeks. If you think you’ve left something behind, please contact us as soon as possible.

Yes, FREE Wi-Fi is available for our guests.

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